Terms & Conditions

By using this website and placing an order with Sauntra Studio Ltd., you agree to the terms outlined below.
These Terms & Conditions help protect both you and our business, and ensure a smooth shopping experience for everyone.
Payment

All payments are securely processed through Shopify Payments.
You will receive a confirmation email once your order is successfully placed.
Pricing & Errors

While we do our best to ensure accurate pricing, occasional errors may occur.
We reserve the right to cancel any order due to pricing errors, even after confirmation or shipping notice, with no further obligation.
If this happens, we will notify you and issue a full refund.
Currency

All prices are listed and charged in Canadian Dollars (CAD).
For international orders, your bank or card provider may apply currency conversion fees.
Shipping & Delivery

Estimated shipping times are provided at checkout.
Please note these are estimates only and delays may occur due to customs, courier issues, or external factors beyond our control.

For more details, see our Shipping Policy.
Returns & Exchanges

All orders are final sale and are non-returnable and non-exchangeable.
Exceptions are made only for verified product issues.

To learn more, visit our Returns & Exchanges Policy.
Product Descriptions

We aim to display and describe all products as accurately as possible.
Please note that slight variations in color, fit, or fabric may occur due to screen settings, lighting, or production tolerances.
Order Cancellation

Orders cannot be modified or cancelled once they have been placed.
Please review your order carefully before checking out.
Limitation of Liability

Sauntra is not responsible for any direct, indirect, or incidental damages arising from the use of our website, services, or products.
Privacy

We care about your privacy.
For information on how we collect, use, and protect your personal data, please view our Privacy Policy.
Updates to Terms

We may update these Terms & Conditions at any time.
Changes will be reflected on this page.

These terms are written in good faith to support a fair and respectful shopping experience for all.